Unified Communications

Businesses today need much more than just a dial tone on their desk – they need communications solutions that combine traditional telephone services with collaboration, mobility and integration into other business systems.  When it’s done well, a multi-faceted solution like this enables the staff to work more efficiently as individuals and as a team, in the office or on the road.

Aqura’s Unified Communications (UC) product suite offers powerful functionality that is tiered to business needs and can seamlessly scale both as a business grows in size and in its needs for more functionality.

With both on-premise and cloud “as a service” offerings, Aqura is able to tailor a package to your business needs today as well as allow scaling as the business grows.

Aqura’s UC solution is powered by Mitel, an industry leader in communications.  With 45 years of experience and 70 million business users in more than 100 countries, Mitel has the products to help our customers connect and collaborate better.

Communicate Better
Communication today is so much more than just talking – we connect face to face over video, communicate through chat messages on our computers and phones and of course, still talk in person but with one number reaching us where ever we are.

Collaborate Better
Aqura’s UC solutions allow businesses to collaborate using traditional audio conferencing or using video conferencing and web conferencing. Whatever you want to connect or share, Aqura’s UC solutions can help you make it happen.

Integrate With Your Business
Leverage your UC solution even further with options to integrate with your CRM system, add call recording and connect with your Outlook or Gmail email.

Contact Centre
Connect your customers with your team in a professional and prompt way utilising powerful modern contact centre features via an Omnichannel experience, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications.

Handsets for all Applications
Businesses, departments and people all have different requirements and Aqura is able to meet these needs with a variety of handsets. Starting with basic analog phones, to digital desk phones, wireless phones, conference phones and even a soft client for your smartphone, there is a solution available for all your needs.

Trust in a Mitel Gold Partner
Aqura is proud to be a Mitel Gold Partner. This means we have in-house expertise and experience, backed by a strong vendor relationship.

Is your solution better on-premise or in the cloud? There’s no right or wrong answer to that question as each organisation is different. Aqura can help with all your current set up, future set up and the transition between them.

Many organisations have an on-site PBX phone system and Aqura has both the expertise and experience to support and manage these, maximising your return on investment.

A cloud-based system allows you to save on the initial outlay of an on-premise PBX and also provides peace of mind when it comes to easily adding users and features.

Managed Services
The only thing better than a great product is great service and support. Aqura can provide you managed services, backed by a 24/7 service desk with advanced remote diagnostic facilities, to proactively manage your system and keep it running at its optimal level. Should an urgent need arise, you will have peace of mind knowing you have a Mitel Gold Partner ready to help.

When the time comes to upgrade your existing system, it’s important to have a partner who understands the finer points of moving between brands, stepping up in features and moving to the cloud. Aqura combines the disciplines of consultation, planning and project management cohesively to make any of your transitions smooth and productive.

Thanks to a modular and scalable UC product suite, Aqura can deliver industry leading Mitel UC solutions to a spectrum of industries, including:

• Mining & resources
• Utilities
• Manufacturing
• Hospitality
• Government
• Education
• Retail